StepGlow charges automatically using sunlight during the day and turns on at dusk with its built in light sensor. No wiring or manual operation is required.

No. StepGlow is 100% solar powered, so there are no electricity costs or external power sources needed.

After a full charge in direct sunlight, the lights provide approximately 8–10 hours of warm white illumination.

StepGlow requires around 4–5 hours of direct sunlight for a full charge under normal weather conditions.

Yes. The built in dusk sensor automatically switches the lights on at night and off again during daylight hours.

Yes. They feature an IP65 waterproof and weatherproof rating, making them suitable for rain, snow, heat, and year round outdoor use.

They are ideal for outdoor stairs, pathways, patios, decks, porches, driveways, fences, gardens, and walkways.

Installation takes just a few minutes using the included adhesive tape or screws. No wiring, drilling (when using adhesive), or professional installation is required.

StepGlow emits a warm white LED glow that improves visibility while creating a cozy and inviting outdoor atmosphere.

Yes. They will still charge on cloudy days, although charging efficiency may be reduced compared to direct sunlight.

Absolutely. Their durable IP65 weatherproof construction is designed to withstand changing outdoor conditions throughout every season.

No. Once turned on for the first time, the automatic light sensor handles everything, turning the lights on at dusk and off at sunrise.

With a full charge, they can illuminate for up to 8–10 hours, depending on the amount of sunlight received during the day.

Yes. StepGlow can be installed on most clean, flat outdoor surfaces, including wood, concrete, brick, stone, and composite decking.

Yes. We offer FREE standard shipping to the United Kingdom, United States, and Australia.

United Kingdom: 5–8 Business Days

United States: 8–15 Business Days

Australia: 5–10 Business Days

Yes.

UK Express Shipping: 3–5 Business Days (£4.95)

USA Express Shipping: 5–8 Business Days ($4.95)

Absolutely. Once your order has shipped, you'll receive a confirmation email containing your tracking number so you can monitor your delivery.

While most orders arrive within the estimated delivery window, occasional delays may occur due to customs processing, weather conditions, or carrier disruptions. If you experience a delay, please contact our support team.

Please ensure all shipping information is entered correctly during checkout. GlowOnShop is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to modify or cancel it.

We aim to respond as quickly as possible to assist with any questions or concerns. You can contact our support team anytime through our Contact Us page or by email at infoglowonshop@gmail.com.

Yes. Every purchase from GlowOnShop is protected by our 30-Day Money Back Guarantee.

Your satisfaction is our priority. If you're not completely happy with your purchase, contact our support team within 30 days of receiving your order and we'll be happy to assist you.

🟡 30-Day Money Back Guarantee

🟡 Hassle-Free Returns & Refunds

🟡 Fast & Friendly Customer Support

🟡 Secure Checkout & Order Tracking

🟡 Customer Satisfaction First

Our support team is available to help with any questions regarding your order, delivery, returns, or products.

Simply contact us through our Contact Us page or email us at:

infoglowonshop@gmail.com

We carefully select innovative lighting and home products designed to make everyday life more convenient, comfortable, and enjoyable while providing a smooth shopping experience from purchase to delivery.

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase or order confirmation is required

To request a return, please contact our support team at:

infoglowonshop@gmail.com

Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

Please inspect your order upon arrival and contact us immediately if your item arrives damaged, defective, or incorrect. Our team will work quickly to resolve the issue.

To be eligible for a return, products must be returned in their original condition. We cannot accept returns for:

• Used items.
• Items damaged due to misuse, improper installation, or normal wear and tear.
• Items returned without their original packaging.

If you’re unsure whether your item qualifies for a return, please contact us at infoglowonshop@gmail.com before sending it back.

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds are typically issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact our support team and we'll be happy to assist.

Please ensure all shipping information is entered correctly during checkout. GlowOnShop is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.