Refund & Return Policy

At GlowOnShop, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be in new, unused, and resalable condition.

• Be returned in its original packaging.

• Include proof of purchase or order confirmation.

To begin a return, please contact us at infoglowonshop@gmail.com.

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.

• The item is defective.

• We sent the wrong product.

Original shipping charges are non-refundable.

All returned items are inspected upon arrival. If the returned item does not meet our return requirements, we reserve the right to refuse the refund or issue a partial refund where permitted by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at infoglowonshop@gmail.com, including your order number and clear photos of the issue.

We’ll work quickly to resolve the problem.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled and must follow our standard return process.

Non-Returnable Items

To be eligible for a return, products must be returned in their original condition. We cannot accept returns for:

• Used items.

• Items damaged due to misuse, improper installation, or normal wear and tear.

• Items returned without their original packaging.

If you’re unsure whether your item qualifies for a return, please contact us at infoglowonshop@gmail.com before sending it back.

Exchanges

If you’d like a different product, we recommend returning your original item if eligible and placing a new order once your return has been approved.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping address at checkout.

GlowOnShop is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Stolen Packages

GlowOnShop is not responsible for packages marked as delivered by the shipping carrier.

If you believe your package has been lost or stolen after delivery, please contact the shipping carrier directly. We’ll gladly assist you where possible.

Refused Deliveries

If an order is refused by the customer or returned due to an incorrect address provided at checkout, any return shipping fees charged by the carrier may be deducted from the refund.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

To qualify, the product must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at infoglowonshop@gmail.com.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: infoglowonshop@gmail.com